Warranty Information
Our tile comes with a standard, 30-day warranty. This gives you an opportunity to inspect the product, feel comfortable that it is what it's supposed to be, and assemble your court. The life expectancy of our tile is 20-25 years.
We also make a 10-year warranty available for an additional cost, typically .35 per piece. The industry standard is a pro-rated warranty, similar to the a car battery or tires. Failure within the early years is covered by 100% replacement and as the tile gets older that coverage decreases. Depending on the quantity of tile purchased, the warranty adds about 15% to the cost.
Why do some companies offer a ten or fifteen year warranty?
Most warranties cover failure in materials or workmanship but not fading, which is one of the biggest concern buyers have. Read the other guy's warranty and ask specifically, if it covers fading. Most likely the fine print says something like "replacement tile may not match tile that has been weathered and aged". Weathered and aged are code words for faded.
The best way to judge a products warranty is to ask for references of customers who've had warranty claims handled by the company. You'll quickly find out what issues those customers had and how the company handled them. If the company can't provide any warranty references it either means there aren't any product failures to worry about or there aren't any customers who are satisfied with the way their claim was handled.
We also make a 10-year warranty available for an additional cost, typically .35 per piece. The industry standard is a pro-rated warranty, similar to the a car battery or tires. Failure within the early years is covered by 100% replacement and as the tile gets older that coverage decreases. Depending on the quantity of tile purchased, the warranty adds about 15% to the cost.
Why do some companies offer a ten or fifteen year warranty?
Most warranties cover failure in materials or workmanship but not fading, which is one of the biggest concern buyers have. Read the other guy's warranty and ask specifically, if it covers fading. Most likely the fine print says something like "replacement tile may not match tile that has been weathered and aged". Weathered and aged are code words for faded.
The best way to judge a products warranty is to ask for references of customers who've had warranty claims handled by the company. You'll quickly find out what issues those customers had and how the company handled them. If the company can't provide any warranty references it either means there aren't any product failures to worry about or there aren't any customers who are satisfied with the way their claim was handled.